Refund and Returns Policy

Refund and Returns Policy

If you don’t love your purchase from BASALT SWIM we will happily offer an exchange, refund or store credit providing the following conditions have been met:

• Items must be returned with the original receipt and must be received back to us within 30 days of you receiving your parcel.
• Items must not be worn, washed, damaged and must be in a saleable condition. All tags, stickers and swing tag labels must be attached.
• Items that are packaged must be returned in their original packaging, undamaged. For hygiene reasons, all swimwear must have the Hygiene sticker still attached – Please try on swimwear with your underwear on. There are also no returns on opened skincare items.
• Sale items are not eligible for a refund unless deemed faulty. These items can only be returned for a store credit or exchange.

If all conditions are not met, your return will not be accepted back or additional fees may be charged. We will not be held responsible for the loss or damage of your return during transit.

Please call us if you have any questions or are unsure about a product – or POP instore at the Charters Towers Swimming Pool

A | 7- 13 Plummer Street Charters Towers QLD 4820

Ph | 0427765305

Email | manager@atmaquatics.com