Privacy Policy

Basalt Swim respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

We may collect the following types of personal information: Personal details: name, email address, phone number, shipping/billing address. Payment information: collected securely through our payment gateway providers (we do not store full credit card details). Order details: products purchased, order history, delivery preferences. Website usage data: such as cookies, IP address, browser type, and pages viewed to improve your experience.

2. How We Use Your Information

We use the information collected to: Process and deliver your orders. Provide customer support and respond to enquiries. Send order confirmations, updates, and shipping notifications. Improve our website, products, and services. Send marketing communications (only if you have opted in).

3. Sharing of Information

We respect your privacy and will never sell or rent your personal information. We may share your details with: Service providers such as payment processors, shipping carriers, and IT support. Legal requirements if required by law, regulation, or court order.

4. Cookies & Tracking

Our website uses cookies to provide a better browsing and shopping experience. Cookies help us: Remember your preferences and shopping cart. Understand website traffic and improve functionality. You may choose to disable cookies through your browser settings, but this may affect your shopping experience.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. All online payments are processed using secure encryption through trusted third-party providers.

6. Marketing Communications

If you subscribe to our newsletter or updates, we may send you promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Your Rights You have the right to:

Access the personal information we hold about you. Request corrections to any inaccurate details. Withdraw consent for marketing communications.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact Us

For questions, concerns, or requests relating to your privacy, please contact:

Basalt Swim

Email: manager@atmaquatics.com.au

Phone: 0427765305

Location: Charters Towers, Queensland, Australia 4820